January 2019

Does IT outsourcing dismiss you from Functional Testing?

IT Outsourcing hou controle over je business applicaties

User, applications and own management

Let’s go all the way back to the naked essence of an application and its use. An application is nothing more than a computer program intended for the end user. It can not be simpler. A user is enabled to do his / her work through an application. Functional management ensures that the user can continue to do this, but also smarter and better by adding / adjusting functionalities based on requirements. For testing, functional management often follows the process of the FAT (functional application test) and the GAT (user acceptance test). A common process for a functional administrator. However, we regularly see that this process logic suddenly disappears when an organization decides to outsource IT.

User, applications and IT outsourcing

That IT outsourcing is complex and not without risks has already been observed. Pledged benefits such as cost savings and focus on the core business even appear to be counterproductive on a regular basis. Or even worse, the disappearance of grip on the (continued) development of the functionality of the applications used. Of course there are also more than enough cases known for successful IT Outsourcing projects. A feature of this is that one has remained in control with regard to the requirements and functionalities of the applications used by the business.

Let us go back again to the naked essence of the applications used by the business. Because even in a situation where there is IT outsourcing, an application is nothing more than a computer program intended for the end user. And as an organization you want to keep a grip on that.

Grip on your business at IT Outsourcing

Strangely enough, we see that many organizations lose control at IT outsourcing. The FAT and GAT tests suddenly seem to be of no importance anymore because the test process is completely outsourced to the outsourcing partner. Remarkable, because it means that a large part of the way in which the business does its work, depends on the outsourcing partner. The argument here is that the outsourcing partner carries out the test process. Strange, very strange, because the outsourcing partner has almost no interest in how customers run their business. Let alone that they have full knowledge of it. This knowledge lies with the customer.

If you want to keep a grip on how the business works and exercise flexibility in this, it is necessary to keep the test process in your own hands. By means of a good SaaS tool to support the test management process, this is perfectly feasible!

If you want to know what Testersuite has to offer as a test management solution, click here.

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